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Refund Policy

Last updated: 28 July 2026

This policy explains when we refund a Heal subscription and how to ask. It sits alongside our Terms of Service and Privacy Policy.

1. What this covers

This policy applies to Heal subscriptions bought on our website at heal.xyz. The mobile apps are free to download and contain no purchases, so nothing bought through Google Play or the Apple App Store is covered here — there is nothing to buy there.

2. Subscriptions do not auto-renew

Heal subscriptions are one-off purchases for a fixed period — Monthly (৳100) or Yearly (৳10,000). They do not renew automatically. When the period ends, access simply stops until you choose to buy again.

This means there is no recurring charge to cancel, and no risk of being billed for a period you did not intend to buy. Most refund requests elsewhere come from unexpected renewals; that cannot happen here.

3. When we refund

We will refund you in full if:

• you were charged more than once for the same subscription period;
• you were charged but the subscription was never activated on your account;
• the Service was substantially unavailable for a prolonged part of your paid period and we could not put it right;
• the purchase was made without your authorisation.

Request a refund within 14 days of the charge, or of the fault arising, by emailing us with the mobile number or email on the account and the date and amount of the payment.

4. When we usually do not refund

Because a subscription unlocks immediate access to streaming content, we generally do not refund:

• a period during which you had access and used the Service but changed your mind;
• the remainder of a period after you delete your account — deletion ends access at once, so please use the remaining time first if you intend to;
• problems caused by your device, network or app store, rather than by the Service;
• dissatisfaction with the content itself, where the Service worked as described. A part of the catalogue is free precisely so you can judge it before paying.

These are our normal practices, not a limit on your statutory rights. If the law gives you a right to a refund in your circumstances, that right applies regardless of what this section says.

5. How to request a refund

Email yahia.heal@gmail.com with:

• the mobile number or email address on your Heal account;
• the date and amount of the payment, and the method used (bKash or card);
• a short description of what went wrong.

We aim to reply within 5 working days and to complete an approved refund within 10 working days. Refunds are returned to the original payment method — we cannot pay to a different wallet or card. Your bank or wallet provider may take longer to show it.

6. Partial periods and price changes

Where we approve a refund for a period you have partly used, we may refund on a pro-rata basis for the unused part. If we change prices, the change never affects a period you have already paid for.

7. Chargebacks

Please contact us before raising a dispute with your bank or wallet provider. We will almost always resolve a genuine billing error faster than a chargeback, and a chargeback may suspend your account while the provider investigates.

Contact us

For anything in this document, or to make a request, contact us at:

Email: yahia.heal@gmail.com
Operator: AiCE-Lab