Last updated: 28 July 2026
These Terms explain what Heal is, what you can expect from us, and what we ask of you. Please read them together with our Privacy Policy and Refund Policy.
Heal is a wellbeing and educational audio service operated by AiCE-Lab (“we”, “us”). These Terms govern your use of the Heal mobile apps and the Heal website at heal.xyz (together, the “Service”).
By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Heal offers guided meditation, Qur’an recitation, audiobooks, courses and reflective content. It is not a medical device and does not provide diagnosis, treatment, or professional mental-health care. Nothing in the Service is a substitute for advice from a qualified professional.
If you are in crisis or believe you may harm yourself or others, contact your local emergency services or a qualified professional immediately. Do not rely on the Service in an emergency.
You need an account to listen. We sign you in without a password — by a one-time code sent to your mobile number, a sign-in link sent to your email, or your Google account. Keep access to that number, mailbox or Google account secure; anyone who controls them can reach your Heal account.
You must be 13 or older to use the Service. Accounts are personal and are not to be shared.
We grant you a personal, non-transferable, non-exclusive licence to stream content for your own non-commercial use. You may not:
All content remains the property of Heal or its licensors. Nothing here transfers ownership.
The apps are free to download and part of the catalogue is free to listen to. Some content requires an active subscription.
There are no purchases inside the mobile apps. Subscriptions are bought and managed only on the website at heal.xyz. Current plans are Monthly at ৳100 and Yearly at ৳10,000. Payments are handled by our payment partners (bKash and SSLCommerz); we do not store your card or wallet credentials.
Subscriptions do not renew automatically. Access runs for the period you paid for and then stops until you choose to buy again. There is nothing to cancel and no recurring charge to switch off.
We may change prices or the make-up of free and paid content. Changes never affect a period you have already paid for.
The Service needs an internet connection to stream. We aim to keep it available but do not guarantee uninterrupted service, and we may suspend it for maintenance, or change or withdraw content and features.
You may stop using the Service at any time and delete your account from Settings in the app, or via our account deletion page. Deleting your account ends access immediately, including any remaining paid period, and is not itself grounds for a refund — see the Refund Policy.
We may suspend or end your access if you breach these Terms, for example by redistributing content or circumventing access controls.
The Service is provided “as is”. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for any decision you take based on the content. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.
Nothing in these Terms limits rights you have under the Consumer Rights Protection Act, 2009 or other applicable Bangladeshi law that cannot be waived.
We may update these Terms. When we do, we revise the “Last updated” date above and, where the change is significant, tell you in the app. Continuing to use the Service after a change means you accept the updated Terms.
These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.
For anything in this document, or to make a request, contact us at:
Email: yahia.heal@gmail.com
Operator: AiCE-Lab